就业机会

Reference Number

STMSGL/GS/06102022

Responsibilities

• To provide and maintain a good relationship/connection with all clients. VIPs and especially the Macau Government Officials and government departments;

• To handle complaints effectively and timely and guest service recovery;

• To ensure the Guest Relations Department runs smoothly and effectively at all times;

• To manage the administration works in the whole GR/GS department;

• To attend to the needs and complaints of customers, handling and resolving customer inquiries in a timely manner and to follow up on remedial actions wherever necessary and/or re-direct as appropriate;

• To liaise closely with F&B and Banquet departments to ensure potential customers are professionally and properly attended;

• To liaise with any media, government officials or VIPs and VIP groups when visiting Macau Tower;

• To oversee E-commerce live chat daily management; help train the live chat team (Guest Services) and develops a “rulebook” for engaging on chat and conversation best practices including scripting; and help establish and own sales targets for live chat;

• To liaise and assist Business Development team and Commercial Sales team in Macau Tower.

Requirements

• Bachelor Degree or above;

• At least 5 years in managerial experience and with knowledge in PR and/or GR field;

• Technical ability with good planning and organization;

• Good leadership with ability in planning, problem-solving and making decisions;

• A team player with good communication and interpersonal skills;

• Fluent in spoken and written Chinese: Mandarin & Cantonese (Simplified and Traditional) and English.

Reference Number

STMSGL/S&M/14102022

Responsibilities

• Responsible for developing & executing sales strategies for the Leisure Segment effectively;

• Maximizes profitability of ticketing, dining, other leisure activities sales and achieve company budgets;

• Build and maintain relationships with customers to encourage repeat purchases and brand loyalty;

• Responsible for overseeing a team of skilled professionals to increase sales and improve client satisfaction;

• Assist to develop campaigns, promotions and collateral materials;

• Responsible for strategic plan, monthly reports, annual goals, sales budgets, forecasts and other reports as directed/required;

• Responsible for evaluating, be knowledgeable and able to analyze the industry and market trends for best pricing strategy;

• Responsible for analyzing, evaluate and attend major trade / travel functions / meetings and business sales trips to promote sales and image of Macau Tower in order to generate a healthy ROI and growth of client database in new and potential market areas;

• Responsible for overseeing and ensure the updates of rates, promotions, OTA’s, without any rate parity; ensure all annual contracts are renewed based on production and timely manner.

Requirements

• Bachelor degree in Business, Hotel, Tourism or Events Management;

• At least 8 years’ experience at managerial level in sales in hospitality/MICE related industry with good track record of achieving goals;

• Self-motivated with strong time and leadership management skills, keen abilities to set and achieve priorities;

• Strong problem-solving skills, ability to effectively manage multiple tasks simultaneously, function well under pressure, delegate effectively, ability to remain positive and constructive under stress;

• Good at computer skills and software, including Microsoft Word and Excel; Sales Force knowledge a plus;

• Fluent in written and spoken English, Cantonese and Mandarin.

Reference Number

STMSGL/S&M/09032022

Responsibilities

• Work directly with confirmed event guests/organizers and achieve defined objectives & financial targets of the event, including identifying event growth opportunities;

• Responsible for overall event profitability with good understanding of profit margins and expenses;

• To capture intricate event details and requirements in a clear, concise and effective manner that meet or exceed clients’ expectation;

• Responsible for balancing client needs with the achievability of event logistics and venue standards;

• Responsible for problem solving and resolve conflict among fulfillment teams, clients, suppliers, etc.;

• Ensure client deadlines are communicated and met including but not limited to payment schedules, event details and final guaranteed attendance;

• Ensure event planning guidelines and safety regulations are communicated in advance of the event;

• Communicate with the sales and business development team to ensure all pertinent event information is seamlessly transitioned;

• Performs other duties as assigned to meet business needs.

Requirements

• Bachelor degree in Business, Hotel, Tourism or Events Management;

• At least 3 years’ experience in event management in a large-scale convention venue or similar;

• Strong verbal and written communication skills to deal with different audiences and both of internal and external stakeholders;

• Strong problem-solving skills, ability to effectively manage multiple tasks simultaneously, function well under pressure, delegate effectively, ability to remain positive and constructive under stress;

• Good at computer skills and software, including Microsoft Word and Excel; Sales Force knowledge a plus;

• Fluent in written and spoken English, Cantonese and Mandarin.

要求：

1. 高中毕业或以上；
2. 具备客户服务相关经验者优先；
3. 操流利粤语，国语及英语。

工作时间：

每周工作6天，每日工作4小时，主要时段为晚上8时至12时，欢迎日间课程之大学在读生申请。

此职位为全职，享有全职员工的福利包括双粮、强制性假日、公司假期、年假、病假、医疗计划、意外保险、退休金计划、膳食等。

职位编号

STMSGL/LA/03112022

工作职责

1. 为宾客提供优质的餐饮服务；

2. 呈现菜单，提供餐饮建议给客人；

3. 以热诚及有礼的态度接待宾客；

4. 迅速清理及布置餐桌。

工作要求

1. 至少一年餐饮工作经验(具有服务中菜厅经验者优先考虑)；

2. 有团队合作精神及对客户服务工作有热诚；

3. 能同时处理多样工作，主动及能独立工作；

4. 能操流利广东话或普通话。

职位编号

DAZZLE/FBC/01122022

工作职责

• 执行经理所指派的其他工作；
• 呈现菜单，提供餐饮的建议给客人；
• 迅速清理及布置餐桌；
• 提供专业与周到服务给客人。

工作要求

• 至少3年餐饮服务经验及1年部长经验；
• 勤奋，能独立工作；
• 操流利粤语及英语，懂普通话优先考虑。