就業機會

就業機會

澳門旅遊塔會展娛樂中心由澳門旅遊娛樂股份有限公司全資擁有,並由信德集團有限公司管理及營運。

 

我們的成功全賴員工的奉獻、努力和團隊精神。因此,我們努力營造一個和睦、安全、舒適的工作環境,幫助員工提升個人能力及技能。

Reference Number

STMSGL/GS/06102022

Responsibilities
  • To provide and maintain a good relationship/connection with all clients. VIPs and especially the Macau Government Officials and government departments;

  • To handle complaints effectively and timely and guest service recovery;

  • To ensure the Guest Relations Department runs smoothly and effectively at all times;

  • To manage the administration works in the whole GR/GS department;

  • To attend to the needs and complaints of customers, handling and resolving customer inquiries in a timely manner and to follow up on remedial actions wherever necessary and/or re-direct as appropriate;

  • To liaise closely with F&B and Banquet departments to ensure potential customers are professionally and properly attended;

  • To liaise with any media, government officials or VIPs and VIP groups when visiting Macau Tower;

  • To oversee E-commerce live chat daily management; help train the live chat team (Guest Services) and develops a “rulebook” for engaging on chat and conversation best practices including scripting; and help establish and own sales targets for live chat;

  • To liaise and assist Business Development team and Commercial Sales team in Macau Tower.

Requirements
  • Bachelor Degree or above;

  • At least 5 years in managerial experience and with knowledge in PR and/or GR field;

  • Technical ability with good planning and organization;

  • Good leadership with ability in planning, problem-solving and making decisions;

  • A team player with good communication and interpersonal skills;

  • Fluent in spoken and written Chinese: Mandarin & Cantonese (Simplified and Traditional) and English.

Reference Number

STMSGL/S&M/14102022

 
Responsibilities
  • Responsible for developing & executing sales strategies for the Leisure Segment effectively;

  • Maximizes profitability of ticketing, dining, other leisure activities sales and achieve company budgets;

  • Build and maintain relationships with customers to encourage repeat purchases and brand loyalty;

  • Responsible for overseeing a team of skilled professionals to increase sales and improve client satisfaction;

  • Assist to develop campaigns, promotions and collateral materials;

  • Responsible for strategic plan, monthly reports, annual goals, sales budgets, forecasts and other reports as directed/required;

  • Responsible for evaluating, be knowledgeable and able to analyze the industry and market trends for best pricing strategy;

  • Responsible for analyzing, evaluate and attend major trade / travel functions / meetings and business sales trips to promote sales and image of Macau Tower in order to generate a healthy ROI and growth of client database in new and potential market areas;

  • Responsible for overseeing and ensure the updates of rates, promotions, OTA’s, without any rate parity; ensure all annual contracts are renewed based on production and timely manner.

Requirements
  • Bachelor degree in Business, Hotel, Tourism or Events Management;

  • At least 8 years’ experience at managerial level in sales in hospitality/MICE related industry with good track record of achieving goals;

  • Self-motivated with strong time and leadership management skills, keen abilities to set and achieve priorities;

  • Strong problem-solving skills, ability to effectively manage multiple tasks simultaneously, function well under pressure, delegate effectively, ability to remain positive and constructive under stress;

  • Good at computer skills and software, including Microsoft Word and Excel; Sales Force knowledge a plus;

  • Fluent in written and spoken English, Cantonese and Mandarin.

Reference Number

STMSGL/S&M/09032022

 
Responsibilities
  • Work directly with confirmed event guests/organizers and achieve defined objectives & financial targets of the event, including identifying event growth opportunities;

  • Responsible for overall event profitability with good understanding of profit margins and expenses;

  • To capture intricate event details and requirements in a clear, concise and effective manner that meet or exceed clients’ expectation;

  • Responsible for balancing client needs with the achievability of event logistics and venue standards;

  • Responsible for problem solving and resolve conflict among fulfillment teams, clients, suppliers, etc.;

  • Ensure client deadlines are communicated and met including but not limited to payment schedules, event details and final guaranteed attendance;

  • Ensure event planning guidelines and safety regulations are communicated in advance of the event;

  • Communicate with the sales and business development team to ensure all pertinent event information is seamlessly transitioned;

  • Performs other duties as assigned to meet business needs.

Requirements
  • Bachelor degree in Business, Hotel, Tourism or Events Management;

  • At least 3 years’ experience in event management in a large-scale convention venue or similar;

  • Strong verbal and written communication skills to deal with different audiences and both of internal and external stakeholders;

  • Strong problem-solving skills, ability to effectively manage multiple tasks simultaneously, function well under pressure, delegate effectively, ability to remain positive and constructive under stress;

  • Good at computer skills and software, including Microsoft Word and Excel; Sales Force knowledge a plus;

  • Fluent in written and spoken English, Cantonese and Mandarin.

要求:

1. 高中畢業或以上;
2. 具備客戶服務相關經驗者優先;
3. 操流利粵語,國語及英語。

 

工作時間:

每週工作6天,每日工作4小時,主要時段為晚上8時至12時,歡迎日間課程之大學在讀生申請。

 

此職位為全職,享有全職員工的福利包括雙糧、強制性假日、公司假期、年假、病假、醫療計劃、意外保險、退休金計劃、膳食等。

職位編號

STMSGL/FM/03112022

 

工作職責

負責物業內所有的手做木工工作包括保養維修及例行檢查安全設備等

 

工作要求

至少有一年或以上相關木工工作經驗;

持有木工證者較佳

職位編號

STMSGL/LA/03112022

 

工作職責
  1. 為賓客提供優質的餐飲服務;
  2. 呈現菜單,提供餐飲建議給客人;
  3. 以熱誠及有禮的態度接待賓客;
  4. 迅速清理及佈置餐桌。
 
工作要求
  1. 至少一年餐飲工作經驗(具有服務中菜廳經驗者優先考慮) ;
  2. 有團隊合作精神及對客戶服務工作有熱誠;
  3. 能同時處理多樣工作,主動及能獨立工作;
  4. 能操流利廣東話或普通話。
職位編號

DAZZLE/FBC/01122022

 

工作職責
  • 執行經理所指派的其他工作;
  • 呈現菜單,提供餐飲的建議給客人;
  • 迅速清理及佈置餐桌;
  • 提供專業與周到服務給客人。

 

工作要求
  • 至少3年餐飲服務經驗及1年部長經驗;
  • 勤奮,能獨立工作;
  • 操流利粵語及英語,懂普通話優先考慮。

我們為僱員提供長遠的事業發展、具優厚的薪酬及完善的福利。請將履歷連同近照及要求待遇,透過以下方式提交至:

人力資源部

郵寄:澳門觀光塔前地,澳門旅遊塔會展娛樂中心,集團人力資源部

電話:(853) 2896 8963

電郵:recruitmacau@shuntakgroup.com

備註:

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